Refund Policy
Last updated: October 19, 2026
We want you to feel the price was fair. Here is exactly how refunds and cancellations work for each plan. To request a refund or cancel, email hello@getshipguard.com.
Launch Pass — $29 one-time
You can get a full refund within 14 days of purchase if your full report was not delivered (for example, you never received access to it) or if it is materially wrong (for example, it describes a different site, or a confirmed finding is plainly incorrect and we can't fix it).
Otherwise, the Launch Pass is a digital product that is delivered as soon as the full report is unlocked, so it is not refundable after delivery. A heuristic match that turns out to be a false positive is not, on its own, a materially wrong report — but tell us and we'll review it.
Continuous Vibe-Guard — $99 per year
You can cancel at any time. When you cancel, your subscription will not renew, and you keep access until the end of the year you paid for. If you cancel within 14 days of your first payment or of a renewal and ask for a refund, we'll refund the unused part of that year on a prorated basis.
Verified Remediation Partner — $499 per month
You can cancel at any time, and the subscription won't renew for the next month. The current month is non-refundable, and your listing stays live until the end of that month.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Your bank may take several business days to show it.
Your legal rights
This policy doesn't limit any rights you have under consumer protection law where you live.
Contact
ShipGuard (getshipguard.com)
67 Forest St
Marlborough, MA 01752
United States
Legal & support email: hello@getshipguard.com